General Data Protection

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the European Council and the European Commission intend to strengthen and unify data protection for individuals within the European Union.

It specifies GDPR rights individuals have about their personal data. Rights included: the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object and also rights around automated decision making and profiling of personal data.

What that means to us

Complying with the regulations as we manages both written and computerised information for individuals and companies we work with and to visitors to our website.

Preserving the privacy of our visitors when visiting our website or communicating electronically with us or by phone.

What that means to you

Information transmitted over the internet comes can be accessed by hackers, whilst we take steps to protect our clients – it is the responsibility of our clients visiting our website not to access sites that may use our name or identity and disclose on the internet minimum information as much as possible.

Lawful processing of your personal data

We will process all personal data fairly and lawfully. We process your personal data in a structured and machine-readable format decided by us. The amount of data we process is done based on the type of contract we have with you and can be manual or automated. You can also request that your personal data be transmitted to a third party of your choice and we can fulfil this request where are technically able to transmit the data in the format you request.

Purpose of processing your personal data

We will only use your personal data for specified and lawful purposes we have collected the data for. This will be purposes of fulfilling our work commitment with you.

By such we mean the business interest for which Care Navigation endeavours to complete unless if there are lawful requirements that your personal data needs protection. We will work with you in such situations so that your personal data is protected at all times.

We will process your personal data after you give us consent to process your personal data.

Accuracy of your personal data

We will endeavour to hold relevant and accurate personal data. We may ask for proof that confirms accuracy of your personal data before we process any of your personal data.

Duration we take keeping your personal data

We will not keep your personal data for longer than is necessary. We will only keep your personal data for as long as is necessary for the purposes for which it was collected. We consider the amount, nature, and sensitivity of your personal data and the likelihood that we will need to support you in future in such situation you have the right to request removal of your personal data from our records

Security of your personal data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach by us and will notify you and any applicable regulator of a breach as required by law We limit access to your personal data to only those employees, agents, contractors and other third parties who have a legal business need to know only where their involvement is to fulfil our contract, we have with you. They will only process your personal data on our instructions for the purpose of providing identified service or support., and they are subject to a duty of confidentiality and any breach by them is dealt their responsibility to address as required by law We will endeavour to ensure that personal data is not transferred to Third parties without your consent unless if we need to prevent crime

Accessing third part information

Our website may contain links to other websites provided by third parties not under our control. When you follow such links and decide to provide your personal data to them, please know that Care Navigation Ltd is not responsible for the information provided by that third-party. We advise you to read their privacy policy before you browse or provide them your personal details and any data breaches must be addressed with them.

Your rights under Data Protection

We have a responsibility of protecting your rights when we process your data and as owner of the data you have the following rights

Right of access to your personal information

You can request a copy of the Personal Data we hold about you and to check if we are processing or holding the data lawfully.

Right to request rectification or amendment of your personal data

You can lawfully ask us to make corrections about the data we hold about you, if the data is about the person who represent or is recorded as you next of kin, that person and yourself can request correction or amendment of the data.

Right to be forgotten

You have the right to request that we erase or remove your personal data a where there is no need for use to continue holding your data or you have objected the processing of your personal data when we have processed your personal data without your consent or that of your legal representatives, or where we are required by law to do so.

Conditions where we cannot erase your data-

Where there are legal reasons that do not allow us to delete your personal data, Where there is requirement to cooperate with police investigations that commenced before or on the day of when a request is made to erase your personal data. Where contractual agreement are not fulfilled from your end. The reasons will be made clear to you at the time a request is sent to us. erasure is required to ensure compliance with applicable laws.

Right to restriction of processing

You may request that processing of your personal data be restricted or suspended in the cases where you are contesting the accuracy of your personal data with relevant authorities, you have no active involvement with us but do not want to be forgotten or where we feel we have legitimate right to keep your personal data. The restriction of data will be made in line with any legal requirement that will be preventing us to meet your request of restricting or suspending keeping of your personal data.

Right to object to processing You may opt out of processing of your personal data particularly in relation to marketing communications by us. You can withdraw your consent at any time.

Right to make a Complaint

You have the right to lodge a complaint with the Data Controller in the country of your habitual residence, place of work or place of the alleged breach took place. You have also the right to lodge your Complaint before the courts where the we operate our business or where you have your habitual residence

Changes to our Privacy policy

From time to time, we will review this policy from to match our business activities or any changes in Data Protection Law or other applicable laws. If we make any significant changes to this policy, we will post a notice on our website when the changes become effective and send a direct communication to you about the change